bapautotopayslot88payslot88payslot88https://heylink.me/slotgacor_PAYSLOT88/http://128.199.179.162/totoslot99http://188.166.219.95/http://143.110.170.86/http://167.99.94.174/http://178.128.62.175/http://134.122.97.17/http://134.209.16.34/http://165.22.234.153/http://159.65.135.151/http://68.183.42.97/http://170.64.173.182/xlslot88https://registrasi.polimedia.ac.id/icons/mantan4d/http://arsitektur.ft.unand.ac.id/xthai/http://arsitektur.ft.unand.ac.id/-/http://arsitektur.ft.unand.ac.id/qris/https://skd.salatiga.go.id/statis/slothai/https://manajemen.feb.upr.ac.id/upload/-/https://ristoranteicinquesensi.com/https://fleximarriage.com/https://gamerleafgo.com/https://oscsys.com/https://flagbig.com/https://blogentle.com/https://ilmupemerintahanpsdku.unpam.ac.id/thai/https://xlslot99.com/https://umum.budiluhur.ac.id/sgthai/http://178.128.85.202/https://eaudit2.sragenkab.go.id/logo/img/totoslot4dhttps://umum.budiluhur.ac.id/wp-content/uploads/-/https://caneparidoesitbetter.com/https://symposium.unusia.ac.id/-/dewa288/https://play.ocean88vip.com/https://disability.ui.ac.id/wp-includes/thailand/https://ahwalusyakhsiyah.unusia.ac.id/https://pusatstudihalal.unusia.ac.id/zslot/https://perpustakaan.unusia.ac.id/toto/https://lppm.unusia.ac.id/dewa288/https://ekonomisyariah.unusia.ac.id/sbobet/https://fin.unusia.ac.id/gacor4d/hhttps://industri.unusia.ac.id/https://info.unusia.ac.id/fafafa/https://journal.unusia.ac.id/sbobet88/https://labs.unusia.ac.id/https://lppm.unusia.ac.id/slot888/https://lppmi.unusia.ac.id/slot77/https://umum.budiluhur.ac.id/dewa288/https://manajemen.feb.upr.ac.id/vendor/totoslot4d/https://sakip.bawaslu.go.id/dnaliaht/https://umum.budiluhur.ac.id/wp-content/bptt/http://146.190.83.55/https://old.farmasi.ui.ac.id/dewa288/https://pai.unusia.ac.id/dewa288/https://1xlslot88.site/https://pemira.unusia.ac.id/https://pgmi.unusia.ac.id/totoslot4d/https://gamehoki.xyz/https://perpustakaan.unusia.ac.id/totoslot4d/http://104.248.153.167/https://wisuda.unusia.ac.id/xzeus/https://manajemen.feb.upr.ac.id/dist/slot777/https://eaudit2.sragenkab.go.id/public/files/-/dewa288/https://umum.budiluhur.ac.id/wp-content/bptt/http://sptpd.purwakartakab.go.id/assets/sbobet/https://sievlap.indramayukab.go.id/root/http://128.199.139.205/https://pps.iaingorontalo.ac.id/arsip/mania4d/http://178.128.82.179/https://press.unusia.ac.id/dewa5000/https://mangunjayakec.pangandarankab.go.id/sgacor/http://167.99.66.188/https://si.unusia.ac.id/public/xlslot88/https://ti.unusia.ac.id/xlslot88/https://icbens.umpalopo.ac.id/wp-content/xl88/https://wisuda.unusia.ac.id/xlslot88/https://pai.unusia.ac.id/xlslot88/https://skd.salatiga.go.id/statis/gacorxthai/https://tribratanews.pasuruan.jatim.polri.go.id/wp-content/cache/meta/http://64.23.216.46/https://lpik.itb.ac.id/assets/-/https://umpalopo.ac.id/wp-content/uploads/-/bptt/https://vote.unusia.ac.id/xlslot88-index/https://perpustakaan.unusia.ac.id/zeus-slot/https://lpik.itb.ac.id/vendor/thailand/https://p4m.polman-bandung.ac.id/toto/https://ejournal.iktbutonraya.ac.id/xl88/http://128.199.140.138/https://inacbg.rsudaa.singkawangkota.go.id/asset/xlslot88/https://dmsdp.fpik.undip.ac.id/store/server-thailand/http://128.199.140.138/https://saig.upi.edu/img/https://io.uho.ac.id/public/https://setda.rembangkab.go.id/maxwin/https://pps.iaingorontalo.ac.id/-/http://128.199.65.238/http://128.199.78.116/http://157.245.152.138/http://165.22.55.121/https://io.uho.ac.id/assets/toto-slot/https://bppkad.rembangkab.go.id/app/https://xo4dgacor4.xyz/https://qms.pom.go.id/gzeus/https://berserk.upi.edu/backup_wp/login/https://www.qris288.store/https://eaudit2.sragenkab.go.id/files/bptt/https://io.uho.ac.id/vendor/bin/starlight-princess/https://berserk.upi.edu/backup_wp/xlslot88/index.htmlhttps://qms.pom.go.id/assets/thai/https://dinkes.wonogirikab.go.id/pkmbaturetno1/-/https://eaudit2.sragenkab.go.id/LHP/thai/https://cigugurkec.pangandarankab.go.id/-/https://berserk.upi.edu/backup_wp/-/https://pai.unusia.ac.id/https://premionetwork.com/https://berserk.upi.edu/backup_wp/toto-slot/https://manajemen.feb.upr.ac.id/storage/images/slot777/https://bem.unusia.ac.id/https://manajemen.feb.upr.ac.id/img/thailand/https://manajemen.feb.upr.ac.id/image/dewa/https://sso.bukittinggikota.go.id/xlslot88/https://xlslot88hokimaxwin.shop/https://portal.umpalopo.ac.id/speed-dewa288/https://manajemen.feb.upr.ac.id/image/dewa/https://pps.iaingorontalo.ac.id/serubet/https://sakip.sumbawabaratkab.go.id/tuk-tuk-patrol/https://mm.feb.unpad.ac.id/-/https://kpi.uluwiyah.ac.id/slot777/https://berserk.upi.edu/backup_wp/daftar-xo4d/https://kpi.uluwiyah.ac.id/assets/js/totoslot/https://berserk.upi.edu/backup_wp/daftar-xo4d/https://kpi.uluwiyah.ac.id/slot777/https://sosial.penajamkab.go.id/uploads/dewa288/https://manajemen.unik-kediri.ac.id/wp-content/uploads/product/http://sptpd.purwakartakab.go.id/sthailand/https://ftik.unusia.ac.id/login-xo4d/http://139.59.247.98/https://perpustakaan.unusia.ac.id/dewabet303/https://ftik.unusia.ac.id/dewabet303/https://semnas.umj.ac.id/vendor/https://mpp.rembangkab.go.id/thailand/https://fib.ui.ac.id/-/vendor/https://semnas.umj.ac.id/pulsa/https://qms.pom.go.id/pulsa/https://jdih.dprd.pangandarankab.go.id/sthailand/https://kpi.uluwiyah.ac.id/pulsa/http://146.190.95.238/https://io.uho.ac.id/upload/thailand/https://journal.fin.unusia.ac.id/xlogin/https://semnas.umj.ac.id/template/xthai/https://puskesmascangkol.cirebonkota.go.id/wp-content/maintenance/assets/images/https://lpm.uluwiyah.ac.id/totoslot-xlslot88/https://polimedia.ac.id/wp-content/plugins/elementor/data/xlslot88/https://fh.unisri.ac.id/portal/https://www.itbk.ac.id/wp-content/xl88https://pps.iaingorontalo.ac.id/arsip/batam/https://manajemen.feb.upr.ac.id/images/rajadewa288/https://lpm.uinmataram.ac.id/arsip/berita/https://lpm.uinmataram.ac.id/wordpress/scatter/https://mangunjayakec.pangandarankab.go.id/dewa288/https://pps.iaingorontalo.ac.id/arsip/berita/https://bappeda.pangandarankab.go.id/dewa288/https://fkg.ui.ac.id/arsip/layanan/https://pps.iaingorontalo.ac.id/arsip/idn-slot/https://dmsdp.fpik.undip.ac.id/css/dewaslot/https://dmsdp.fpik.undip.ac.id/app/xtoto-slot/https://ftik.unusia.ac.id/login-pulsa/https://simanja.demakkab.go.id/asset/image/totoslot/https://dmsdp.fpik.undip.ac.id/wp-includes/s777/https://cilsconference.ui.ac.id/wp-content/plugins/xlslot88/https://kpi.uluwiyah.ac.id/files/m4d/https://mpp.rembangkab.go.id/wp-content/plugins/uwaksl/
Repository STMA Trisakti
Login
  (021) 4893931 ext 126   |    repository@stma-trisakti.ac.id

PENGARUH KUALITAS PELAYANAN PENUTUPAN POLIS DAN PENYELESAIAN KLAIM TERHADAP KEPUASAN NASABAH ASURANSI KENDARAAN BERMOTOR DI PT KSK INSURANCE INDONESIA

VONNY VISTA VESILLIA

Full Item Records

Title PENGARUH KUALITAS PELAYANAN PENUTUPAN POLIS DAN PENYELESAIAN KLAIM TERHADAP KEPUASAN NASABAH ASURANSI KENDARAAN BERMOTOR DI PT KSK INSURANCE INDONESIA
Author VONNY VISTA VESILLIA
Date Issued 08/22/2018
Subject KUALITAS PELAYANAN PENUTUPAN POLIS DAN PENYELESAIAN KLAIM
Abstract This thesis examines the effect of service quality policy closure and settlement of claims on Client satisfaction of motor vehicle insurance in PT KSK Insurance Indonesia. This thesis researches to find out if any significant effect between and client satisfaction and how much. Thus, to measure connection the service quality uses 5 dimensions of quality service to determine client satisfaction level. There are 1) Reliability, 2) Responsiveness, 3) Assurance, 4) Empathy, and 5) Tangible. Population in this research is 649 individual insured in PT KSK Insurance Indonesia (through an agent). The sample was subjected to experiments as many as 87 respondents. As for the processing of the data were analyzed to test validity and reliability with the help of computer program SPSS 20.0 for windows. Analysis technique used multiple linear regression analysis. From the analysis result, it is found that the quality of closing policy service and settlement of claims simultaneously have a significant effect on the satisfaction of motor vehicle insurance Client in PT KSK Insurance Indonesia and 62.6% of the effect while the remaining 37.4% is explained by other variables that are not included in this research or model. Keywords: service quality policy closure, service quality settlement of claims, Client satisfaction

Files in this item

Name : BAB I.pdf Format : PDF Please Sign in to download file
Size : 0.51 MB Description : Bab 1
Name : BAB II-min (15).pdf Format : PDF Please Sign in to download file
Size : 0.16 MB Description : Bab 2
Name : BAB III.pdf Format : PDF Please Sign in to download file
Size : 0.92 MB Description : Bab 3
Name : BAB IV.pdf Format : PDF Please Sign in to download file
Size : 0.94 MB Description : Bab 4
Name : BAB V.pdf Format : PDF Please Sign in to download file
Size : 0.18 MB Description : Bab 5
Name : DAFTAR PUSTAKA.pdf Format : PDF Please Sign in to download file
Size : 0.49 MB Description : Daftar Pustaka
Name : HAL.JUDUL-min (15).pdf Format : PDF Please Sign in to download file
Size : 0.78 MB Description : Judul
Name : LAMPIRAN-min (57).pdf Format : PDF Please Sign in to download file
Size : 1.24 MB Description : Lampiran
Sign In to your Acccount


Browse All Collections Collections By Issued Date Authors Titles Subjects

Most Viewed

MELEK RISIKO COMPUTER VISION SYNDROME

Repository Admin | 25 Aug 2022
Computer Vision Syndrome merupakan suatu gejala penyakit yang menyerang indera pengelihatan manusia, dan gejala ini baru ditemukan (waktu) 15 tahun terakhir. Gejala ini timbul sebagai dampaik dari per...

PERLAKUAN RISIKO MASYARAKAT TERHADAP SUMBER BAHAYA KEBAKARAN RUMAH TINGGAL: STUDI KASUS DI PERUMAHAN RW 07, WILAYAH KAYU PUTIH, JAKARTA TIMUR

Admin | 13 Sep 2022
Penelitian ini bertujuan untuk mengetahui apakah masyarakat RW 07 mengenali sumber bahaya kebakaran rumah tinggal mereka dan untuk mengetahui bagaimana perlakuan risiko masyarakat RW 07 terhadap sumb...

PENGARUH KUALITAS PELAYANAN BENGKEL DAN PROSEDUR PENANGANAN KLAIM ASURANSI KENDARAAN BERMOTOR TERHADAP KEPUASAN PELANGGAN DI PT ASURANSI ALLIANZ UTAMA INDONESIA

Repository Admin | 09 Aug 2021
Tujuan dari penelitian ini untuk mengetahui faktor kepuasan pelanggan saat mengajukan klaim di PT Asuransi Allianz Indonesia Serta mengetahui pengaruh dari kualitas pelayanan bengkel dan prosedur pena...

PENGARUH BIAYA PROMOSI DAN BIAYA KOMISI TERHADAP PENDAPATAN PREMI DI PT ASURANSI BINA DANA ARTA,Tbk. (ABDA)

Admin | 02 Sep 2021
This study aims to test the effect ofpromotion cost and the cost of commission agents against the premium income of the company Insurance PT Bina Dana Arta period 2011-2015. The type of encode for...

PENGARUH RASIO BEBAN KLAIM DAN RETURN OF ASSET (ROA) TERHADAP RASIO PENCAPAIAN SOLVABILITAS (Studi Kasus Pada Perusahaan Asuransi Kerugian yang Terdaftar di Bursa Efek Indonesia Tahun 2013-2017)

Repository Admin | 23 Aug 2021
Penelitian ini bertujuan untuk mengetahui bagaimana pengaruh Rasio Beban Klaim dan ROA terhadap Rasio Pencapaian Solvabilitas . Karena adanya pembatasan waktu penelitian, maka penelitian ini penulis...

EVALUASI PERKEMBANGAN PENJUALAN PRODUK ASURANSI OTOMATE (STUDI KASUS PADA PT ASURANSI CENTRAL ASIA CABANG LATUMENTEN JAKARTA BARAT)

Repository Admin | 02 Sep 2021
The purpose of this study was to determine the development of product sales Otomate PT Asuransi Central Asia Branch Latumenten West Jakarta. The author's research and writing by using qualitative meth...

ANALISIS KASUS MALPRAKTEK TENAGA MEDIS DITINJAU DARI SUDUT PANDANG ASURANSI TANGGUNG GUGAT PT.ASURANSI QBE POOL TNDONESTA

Repository Admin | 06 Sep 2021
My thesis discusses about "Medical Malpractice Case Analysis is reviewed From Viewpoint Liability insurance of PT. QBE Insurance Pool Indonesia " is the result of research which has the objective to...

PENGEMBANGAN LABORATORIUM VIRTUAL DAN PERPUSTAKAAN VIRTUAL STMA TRISAKTI SEBAGAI UPAYA SISTIMATIS DALAM MENAIKKAN MUTU PENDIDIKAN DAN TINGKAT LITERASI ASURANSI MASYARAKAT INDONESIA

Repository Admin | 22 Sep 2022
Sebagian besar masyarakat Indonesia belum sadar risiko dan tidak melakukan mitigasi risiko dengan memiliki perlindungan asuransi. Survei Nasional Literasi Keuangan ketiga yang dilakukan oleh OJK Tahun...

SURVEY PERMASALAHAN MASYARAKAT PENGGUNA PRODUK ASURANSI UNIT LINK

Repository Admin | 22 Sep 2022
Produk Unit Link merupakan salah satu produk inovatif dari produk-produk asuransi jiwa yang sangat diminati masyarakat Indonesia sehingga produksinya melejit jauh melebihi seluruh produk asuransi yang...

Most Downloaded

Currently there are no data to be displayed!