bapautotopayslot88payslot88payslot88https://heylink.me/slotgacor_PAYSLOT88/http://128.199.179.162/totoslot99http://188.166.219.95/http://143.110.170.86/http://167.99.94.174/http://178.128.62.175/http://134.122.97.17/http://134.209.16.34/http://165.22.234.153/http://159.65.135.151/http://68.183.42.97/http://170.64.173.182/xlslot88https://registrasi.polimedia.ac.id/icons/mantan4d/http://arsitektur.ft.unand.ac.id/xthai/http://arsitektur.ft.unand.ac.id/-/http://arsitektur.ft.unand.ac.id/qris/https://skd.salatiga.go.id/statis/slothai/https://manajemen.feb.upr.ac.id/upload/-/https://ristoranteicinquesensi.com/https://fleximarriage.com/https://gamerleafgo.com/https://oscsys.com/https://flagbig.com/https://blogentle.com/https://ilmupemerintahanpsdku.unpam.ac.id/thai/https://xlslot99.com/https://umum.budiluhur.ac.id/sgthai/http://178.128.85.202/https://eaudit2.sragenkab.go.id/logo/img/totoslot4dhttps://umum.budiluhur.ac.id/wp-content/uploads/-/https://caneparidoesitbetter.com/https://symposium.unusia.ac.id/-/dewa288/https://play.ocean88vip.com/https://disability.ui.ac.id/wp-includes/thailand/https://ahwalusyakhsiyah.unusia.ac.id/https://pusatstudihalal.unusia.ac.id/zslot/https://perpustakaan.unusia.ac.id/toto/https://lppm.unusia.ac.id/dewa288/https://ekonomisyariah.unusia.ac.id/sbobet/https://fin.unusia.ac.id/gacor4d/hhttps://industri.unusia.ac.id/https://info.unusia.ac.id/fafafa/https://journal.unusia.ac.id/sbobet88/https://labs.unusia.ac.id/https://lppm.unusia.ac.id/slot888/https://lppmi.unusia.ac.id/slot77/https://umum.budiluhur.ac.id/dewa288/https://manajemen.feb.upr.ac.id/vendor/totoslot4d/https://sakip.bawaslu.go.id/dnaliaht/https://umum.budiluhur.ac.id/wp-content/bptt/http://146.190.83.55/https://old.farmasi.ui.ac.id/dewa288/https://pai.unusia.ac.id/dewa288/https://1xlslot88.site/https://pemira.unusia.ac.id/https://pgmi.unusia.ac.id/totoslot4d/https://gamehoki.xyz/https://perpustakaan.unusia.ac.id/totoslot4d/http://104.248.153.167/https://wisuda.unusia.ac.id/xzeus/https://manajemen.feb.upr.ac.id/dist/slot777/https://eaudit2.sragenkab.go.id/public/files/-/dewa288/https://umum.budiluhur.ac.id/wp-content/bptt/http://sptpd.purwakartakab.go.id/assets/sbobet/https://sievlap.indramayukab.go.id/root/http://128.199.139.205/https://pps.iaingorontalo.ac.id/arsip/mania4d/http://178.128.82.179/https://press.unusia.ac.id/dewa5000/https://mangunjayakec.pangandarankab.go.id/sgacor/http://167.99.66.188/https://si.unusia.ac.id/public/xlslot88/https://ti.unusia.ac.id/xlslot88/https://icbens.umpalopo.ac.id/wp-content/xl88/https://wisuda.unusia.ac.id/xlslot88/https://pai.unusia.ac.id/xlslot88/https://skd.salatiga.go.id/statis/gacorxthai/https://tribratanews.pasuruan.jatim.polri.go.id/wp-content/cache/meta/http://64.23.216.46/https://lpik.itb.ac.id/assets/-/https://umpalopo.ac.id/wp-content/uploads/-/bptt/https://vote.unusia.ac.id/xlslot88-index/https://perpustakaan.unusia.ac.id/zeus-slot/https://lpik.itb.ac.id/vendor/thailand/https://p4m.polman-bandung.ac.id/toto/https://ejournal.iktbutonraya.ac.id/xl88/http://128.199.140.138/https://inacbg.rsudaa.singkawangkota.go.id/asset/xlslot88/https://dmsdp.fpik.undip.ac.id/store/server-thailand/http://128.199.140.138/https://saig.upi.edu/img/https://io.uho.ac.id/public/https://setda.rembangkab.go.id/maxwin/https://pps.iaingorontalo.ac.id/-/http://128.199.65.238/http://128.199.78.116/http://157.245.152.138/http://165.22.55.121/https://io.uho.ac.id/assets/toto-slot/https://bppkad.rembangkab.go.id/app/https://xo4dgacor4.xyz/https://qms.pom.go.id/gzeus/https://berserk.upi.edu/backup_wp/login/https://www.qris288.store/https://eaudit2.sragenkab.go.id/files/bptt/https://io.uho.ac.id/vendor/bin/starlight-princess/https://berserk.upi.edu/backup_wp/xlslot88/index.htmlhttps://qms.pom.go.id/assets/thai/https://dinkes.wonogirikab.go.id/pkmbaturetno1/-/https://eaudit2.sragenkab.go.id/LHP/thai/https://cigugurkec.pangandarankab.go.id/-/https://berserk.upi.edu/backup_wp/-/https://pai.unusia.ac.id/https://premionetwork.com/https://berserk.upi.edu/backup_wp/toto-slot/https://manajemen.feb.upr.ac.id/storage/images/slot777/https://bem.unusia.ac.id/https://manajemen.feb.upr.ac.id/img/thailand/https://manajemen.feb.upr.ac.id/image/dewa/https://sso.bukittinggikota.go.id/xlslot88/https://xlslot88hokimaxwin.shop/https://portal.umpalopo.ac.id/speed-dewa288/https://manajemen.feb.upr.ac.id/image/dewa/https://pps.iaingorontalo.ac.id/serubet/https://sakip.sumbawabaratkab.go.id/tuk-tuk-patrol/https://mm.feb.unpad.ac.id/-/https://kpi.uluwiyah.ac.id/slot777/https://berserk.upi.edu/backup_wp/daftar-xo4d/https://kpi.uluwiyah.ac.id/assets/js/totoslot/https://berserk.upi.edu/backup_wp/daftar-xo4d/https://kpi.uluwiyah.ac.id/slot777/https://sosial.penajamkab.go.id/uploads/dewa288/https://manajemen.unik-kediri.ac.id/wp-content/uploads/product/http://sptpd.purwakartakab.go.id/sthailand/https://ftik.unusia.ac.id/login-xo4d/http://139.59.247.98/https://perpustakaan.unusia.ac.id/dewabet303/https://ftik.unusia.ac.id/dewabet303/https://semnas.umj.ac.id/vendor/https://mpp.rembangkab.go.id/thailand/https://fib.ui.ac.id/-/vendor/https://semnas.umj.ac.id/pulsa/https://qms.pom.go.id/pulsa/https://jdih.dprd.pangandarankab.go.id/sthailand/https://kpi.uluwiyah.ac.id/pulsa/http://146.190.95.238/https://io.uho.ac.id/upload/thailand/https://journal.fin.unusia.ac.id/xlogin/https://semnas.umj.ac.id/template/xthai/https://puskesmascangkol.cirebonkota.go.id/wp-content/maintenance/assets/images/https://lpm.uluwiyah.ac.id/totoslot-xlslot88/https://polimedia.ac.id/wp-content/plugins/elementor/data/xlslot88/https://fh.unisri.ac.id/portal/https://www.itbk.ac.id/wp-content/xl88https://pps.iaingorontalo.ac.id/arsip/batam/https://manajemen.feb.upr.ac.id/images/rajadewa288/https://lpm.uinmataram.ac.id/arsip/berita/https://lpm.uinmataram.ac.id/wordpress/scatter/https://mangunjayakec.pangandarankab.go.id/dewa288/https://pps.iaingorontalo.ac.id/arsip/berita/https://bappeda.pangandarankab.go.id/dewa288/https://fkg.ui.ac.id/arsip/layanan/https://pps.iaingorontalo.ac.id/arsip/idn-slot/https://dmsdp.fpik.undip.ac.id/css/dewaslot/https://dmsdp.fpik.undip.ac.id/app/xtoto-slot/https://ftik.unusia.ac.id/login-pulsa/https://simanja.demakkab.go.id/asset/image/totoslot/https://dmsdp.fpik.undip.ac.id/wp-includes/s777/https://cilsconference.ui.ac.id/wp-content/plugins/xlslot88/https://kpi.uluwiyah.ac.id/files/m4d/https://mpp.rembangkab.go.id/wp-content/plugins/uwaksl/
Repository STMA Trisakti
Login
  (021) 4893931 ext 126   |    repository@stma-trisakti.ac.id

PENGARUH KUALITAS PELAYANAN PENUTUPAN POLIS DAN PENYELESAIAN KLAIM TERHADAP KEPUASAN NASABAH ASURANSI KENDARAAN BERMOTOR DI PT KSK INSURANCE INDONESIA

VONNY VISTA VESILLIA

Full Item Records

Title PENGARUH KUALITAS PELAYANAN PENUTUPAN POLIS DAN PENYELESAIAN KLAIM TERHADAP KEPUASAN NASABAH ASURANSI KENDARAAN BERMOTOR DI PT KSK INSURANCE INDONESIA
Author VONNY VISTA VESILLIA
Date Issued 08/22/2018
Subject KUALITAS PELAYANAN PENUTUPAN POLIS DAN PENYELESAIAN KLAIM
Abstract This thesis examines the effect of service quality policy closure and settlement of claims on Client satisfaction of motor vehicle insurance in PT KSK Insurance Indonesia. This thesis researches to find out if any significant effect between and client satisfaction and how much. Thus, to measure connection the service quality uses 5 dimensions of quality service to determine client satisfaction level. There are 1) Reliability, 2) Responsiveness, 3) Assurance, 4) Empathy, and 5) Tangible. Population in this research is 649 individual insured in PT KSK Insurance Indonesia (through an agent). The sample was subjected to experiments as many as 87 respondents. As for the processing of the data were analyzed to test validity and reliability with the help of computer program SPSS 20.0 for windows. Analysis technique used multiple linear regression analysis. From the analysis result, it is found that the quality of closing policy service and settlement of claims simultaneously have a significant effect on the satisfaction of motor vehicle insurance Client in PT KSK Insurance Indonesia and 62.6% of the effect while the remaining 37.4% is explained by other variables that are not included in this research or model. Keywords: service quality policy closure, service quality settlement of claims, Client satisfaction

Files in this item

Name : BAB I.pdf Format : PDF Please Sign in to download file
Size : 0.51 MB Description : Bab 1
Name : BAB II-min (15).pdf Format : PDF Please Sign in to download file
Size : 0.16 MB Description : Bab 2
Name : BAB III.pdf Format : PDF Please Sign in to download file
Size : 0.92 MB Description : Bab 3
Name : BAB IV.pdf Format : PDF Please Sign in to download file
Size : 0.94 MB Description : Bab 4
Name : BAB V.pdf Format : PDF Please Sign in to download file
Size : 0.18 MB Description : Bab 5
Name : DAFTAR PUSTAKA.pdf Format : PDF Please Sign in to download file
Size : 0.49 MB Description : Daftar Pustaka
Name : HAL.JUDUL-min (15).pdf Format : PDF Please Sign in to download file
Size : 0.78 MB Description : Judul
Name : LAMPIRAN-min (57).pdf Format : PDF Please Sign in to download file
Size : 1.24 MB Description : Lampiran
Sign In to your Acccount


Browse All Collections Collections By Issued Date Authors Titles Subjects

Most Viewed

PENGARUH CITRA PERUSAHAAN DAN PERILAKU KONSUMEN TERHADAP KEPUTUSAN PEMBELIAN PRODUK ASURANSI KENDARAAN BERMOTOR DI PT KSK INSURANCE INDONESIA

Repository Admin | 09 Aug 2021
This thesis researches to find out if any significant effect between the corporate image and consumer behavior towards decision of purchase of motor vehicle insurance products at PT KSK Insurance Indo...

PERSEPSI CALON AKTUARIS PESRTA PPSSA LPMA-STMA TRISAKTI MENGENAI TUGAS AKTUARIS BERDASARKAN SKKNI PERASURANSIAN DAN DI LUAR SKKNI PERASURANSIAN

Repository Admin | 05 Aug 2021
This thesis examines the perceptions of prospective actuary to actuary task. The aim of this research was to determine the prospective actuary perception of the tasks actuary and to determine the pros...

HUBUNGAN KUALITAS PELAYANAN SEBELUM PENJUALAN DAN KUALITAS PELAYANAN SETELAH PENJUALAN DENGAN PENDAPATAN PREMI LANGSUNG PADA PT ASURANSI STACO MANDIRI (KANTOR CABANG UTAMA)

Admin | 05 Aug 2021
This thesis is about connection quality service pre sales and quality service pasca sales with direct premium income of PT Asuransi Staco Mandiri (Bough Office). This thesis researches to find out i...

PENGARUH PELATIHAN DAN PELAKSANAAN STANDARD OPERATING PROCEDURE (SOP) TERHADAP KUALITAS PELAYANAN DI DIVISI OPERASIONAL PT ASURANSI JIWA NASIONAL

Admin | 24 Jun 2021
This research was conducted with the aim to find out the effect training and implementation SOP on service quality in the operation division of PT Asuransi Jiwa Nasional.The research method used is...

ANALISIS PERHITUNGAN INCURED BUT NOT REPORTED (IBNR) DENGAN MENGGUNAKAN METODE TRIANGLE METHOD DAN METODE LOSS RATIO METHOD DALAM PERHITUNGAN LOSS RATIO PRODUK ASURANSI PROPERTY ALL RISK (PAR) DI PT MNC ASURANSI INDONESIA

Admin | 09 Aug 2021
This Research analyzes how the Insurance Company’s handling of claims affecting decision for extending a contract (renewal). Good managed company charasteristics are able to handle claims properly,...

PENGARUH PENJUALAN DAN HASIL UNDERWRITING TERHADAP LABA PT ASURANSI ALLIANZ UTAMA INDONESIA (PERIODE 2012-2016)

Admin | 10 Aug 2021
This research is to find out the sales and underwriting result partially and at the same time have an effect on to net profit of PT Asuransi Allianz Utama Indonesia (period 2012-2016). The purpose of...

Most Downloaded

PERBANDINGAN MODEL ALTMAN Z.SCORE DAN MODEL SPRINGATE UNTUK MEMPREDIKSI POTENSI TERJAI}INI-YA FINANCIAL DISTRESS PADA PERUSAIIAAN ASURANSI YANG TERDAFTAR DI BURSA EFEK II\IDONESIA

Admin | 25 Aug 2021
The primary objectives of this thesis is to learn whether the Altman Z – Score model and the Springate model can be used to predict an insurance company’s financial distress and the difference betwe...

PENGARUH PENDAPATAN KONTRIBUSI BRUTO, DANA TABARRU' DAN HASIL INVESTASI NETTO TERHADAP JUMLAH ASET ASURANSI JIWA SYARIAH

Repository Admin | 23 Mar 2021
This study aimed to find out the influence of gross contribution income, tabarru' funds and net investment returns on total assets in sharia life insurance companies. The data population in this study...

PROSES PENGOLAHAN DOKUMEN PENEMPATAN REASURANSI FACULTATIVE PT ASURANSI TOKIO MARINE INDONESIA

Repository Admin | 23 Jan 2024
Penulisan laporan ini dibuat sebagai pemenuhan persyaratan kelulusan mata kuliah magang profesi pada program studi aktuaria di Sekolah Tinggi Manajemen Asuransi (STMA) Trisakti. Kegiatan magang bertuj...

PENGARUH PENDAPATAN KONTRIBUSI, HASIL INVESTASI DAN BEBAN OPERASIONAL TERHADAP LABA BERSIH DANA PERUSAHAAN (DANA UJRAH) PADA PT TUGU PRATAMA INDONESIA UNIT SYARIAH

Admin | 30 Jun 2021
This study looks for the influence of revenue contribution, investmen treturns and operating expenses no Ujrah's net income. The research was conducted in PT Tugu Pratama Indonesia asyariah unit. This...

HUBUNGAN PERSEPSI DENGAN MINAT MASYARAKAT UMAT KRISTIANI UNTUK BERASURANSI SYARIAH DI RW 07 KELURAHAN KAYU PUTIH JAKARTA TIMUR

Repository Admin | 30 Jun 2021
Skripsi ini yang membahas tentang "Hubungan Persepsi dengan Minat masyarakat Umat Kristiani untuk berasuransi Syariah di RW 07 Kelurahan Kayu Putih ini merupakan hasil penelitian yang memiliki tujuan...

STUDI AKSEPTASI ASURANSI KENDARAAN BERMOTOR DI PT ASURANSI PAROLAMAS DI TINJAU DARI PROSES UNDERWRITING DAN KLAIM SERTA TINGGINYA RASIO KLAIM

Repository Admin | 09 Sep 2021
This thesis title is “Studi Akseptasi Asuransi Kendaraan Bermotor Ditinjau Dari Proses Akseptasi dan Klaim Serta Tingginya Rasio Klaim”. This study purpose to find out about the claims settlement proc...

ANALISIS PERBANDINGAN TABEL MORTALITA TERHADAP TARIP PREMI ASURANSI JIWA KREDIT

Admin | 03 Aug 2021
Tujuan dari penelitian ini adalah untuk mengetahui perbedaan tarip premi produk Asuransi Jiwa Kredit berdasarkan Tabel Mortalitas CSO 80 dan Tabel Mortalitas CSO 80 yang telah dimodifikasi oleh AJB B...

PENGARUH BIAYA KLAIM BRUTO DAN BIAYA AKUISISI TERHADAP PREMI BRUTO LINI BISNIS CONTRACTORS’ ALL RISK PERIODE TAHUN 2012- 2017 PADA PT ASURANSI PURNA ARTHANUGRAHA (ASPAN)

Admin | 05 Aug 2021
Penelitian ini bertujuan untuk mengetahui adakah pengaruh dan seberapa besar pengaruh variabel Biaya Klaim Bruto dan Biaya Akuisisi terhadap penentuan premi bruto pada lini bisnis Asuransi konstruksi....

PROSES PENUTUPAN ERECTION ALL RISKS INSURANCE DI PT ASURANSI TUGU KRESNA PRATAMA

Repository Admin | 16 Jun 2021
Erection All Risks is an insurance that guarantees all risks of loss or damage that occurs in the process of installing or instalation machines (except for a few risks listed in the exception). In thi...