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PENGARUH PENANGANAN KLAIM TERHADAP KEPUTUSAN PERUSAHAAN ASURANSI UNTUK MEMPERPANJANG KONTRAK REASURANSI FAKULTATIF PADA PT. SIMAS REINSURANCE BROKER

UPIK MARSIA PUTRI

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Title PENGARUH PENANGANAN KLAIM TERHADAP KEPUTUSAN PERUSAHAAN ASURANSI UNTUK MEMPERPANJANG KONTRAK REASURANSI FAKULTATIF PADA PT. SIMAS REINSURANCE BROKER
Author UPIK MARSIA PUTRI
Date Issued 09/20/2013
Subject PENANGANAN KLAIM
Abstract This Research analyzes how the Reinsurance Broker Company’s handling of claims affecting Insurance Company’s decision for extending a contract (renewal). Good managed company charasteristics are able to handle claims properly, quickly and precisely. This research use quantitative descriptive analysis of two variables that is the handling process of the claim and the Insurance Company’s decision to extend the contract. Claim handlings proceed by taking the claim data that has been completed (settled) where the status of the claim has been paid by the Insurer to the insurance broker. Furthermore, the data measured SPSS using the claim data that already been setlled and the data existing renewal. Based on the results of the processinng of the data were processed using SPSS, it can be concluded that claim handling effecting Insurance Company’s decision to extend the contract at PT. Simas Reinsurance Brokers.

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