| Title | PENGARUH KUALITAS PELAYANAN PENUTUPAN POLIS DAN PENYELESAIAN KLAIM TERHADAP KEPUASAN NASABAH ASURANSI KENDARAAN BERMOTOR DI PT KSK INSURANCE INDONESIA |
|---|---|
| Author | VONNY VISTA VESILLIA |
| Date Issued | 08/22/2018 |
| Subject | KUALITAS PELAYANAN PENUTUPAN POLIS DAN PENYELESAIAN KLAIM |
| Abstract | This thesis examines the effect of service quality policy closure and settlement of claims on Client satisfaction of motor vehicle insurance in PT KSK Insurance Indonesia. This thesis researches to find out if any significant effect between and client satisfaction and how much. Thus, to measure connection the service quality uses 5 dimensions of quality service to determine client satisfaction level. There are 1) Reliability, 2) Responsiveness, 3) Assurance, 4) Empathy, and 5) Tangible. Population in this research is 649 individual insured in PT KSK Insurance Indonesia (through an agent). The sample was subjected to experiments as many as 87 respondents. As for the processing of the data were analyzed to test validity and reliability with the help of computer program SPSS 20.0 for windows. Analysis technique used multiple linear regression analysis. From the analysis result, it is found that the quality of closing policy service and settlement of claims simultaneously have a significant effect on the satisfaction of motor vehicle insurance Client in PT KSK Insurance Indonesia and 62.6% of the effect while the remaining 37.4% is explained by other variables that are not included in this research or model. Keywords: service quality policy closure, service quality settlement of claims, Client satisfaction |
| Name : | BAB I.pdf | Format : | Please Sign in to download file | |
|---|---|---|---|---|
| Size : | 0.51 MB | Description : | Bab 1 |
| Name : | BAB II-min (15).pdf | Format : | Please Sign in to download file | |
|---|---|---|---|---|
| Size : | 0.16 MB | Description : | Bab 2 |
| Name : | BAB III.pdf | Format : | Please Sign in to download file | |
|---|---|---|---|---|
| Size : | 0.92 MB | Description : | Bab 3 |
| Name : | BAB IV.pdf | Format : | Please Sign in to download file | |
|---|---|---|---|---|
| Size : | 0.94 MB | Description : | Bab 4 |
| Name : | BAB V.pdf | Format : | Please Sign in to download file | |
|---|---|---|---|---|
| Size : | 0.18 MB | Description : | Bab 5 |
| Name : | DAFTAR PUSTAKA.pdf | Format : | Please Sign in to download file | |
|---|---|---|---|---|
| Size : | 0.49 MB | Description : | Daftar Pustaka |
| Name : | HAL.JUDUL-min (15).pdf | Format : | Please Sign in to download file | |
|---|---|---|---|---|
| Size : | 0.78 MB | Description : | Judul |
| Name : | LAMPIRAN-min (57).pdf | Format : | Please Sign in to download file | |
|---|---|---|---|---|
| Size : | 1.24 MB | Description : | Lampiran |
Repository Admin | 22 Apr 2021
Repository Admin | 01 Apr 2021
Repository Admin | 01 Apr 2021
Repository Admin | 23 Mar 2021
Laba sebelum pajak adalah laba bersih hasil usaha setelah ditambah/dikurangi rugi/laba yang berasal dari luar usaha pokok. Menghitung laba sebelum pajak sebenarnya tidak begitu sulit. Rumus umumnya ad...
Repository Admin | 15 Jun 2021
Insurance company will provide an assurance of protection against the risk guaranteed in the property all risks Insurance policy. However, insurance company also have their own retention or risks for...
Repository Admin | 15 Apr 2021
Repository Admin | 01 Apr 2021
Penelitian ini berjudul Pengaruh Promosi dan Kualitas Pelayanan terhadap Keputusan Pembelian Produk Asuransi Kendaraan Bermotor pada PT Asuransi Central Asia Syariah. Tujuan penelitian ini adalah untu...
Repository Admin | 01 Apr 2021
Repository Admin | 01 Apr 2021
Repository Admin | 01 Apr 2021
Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan dan kecepatan konfirmasi akseptasi treaty terhadap kepuasan pelanggan. Penelitian dilakukan pada perusahaan reasuransi PT. Reasura...
Repository Admin | 09 Aug 2021
Indonesia merupakan negara berpenduduk muslim terbesar di Dunia, akan tetapi peran asuransi syariah masih sangat kecil dalam rangka memberikan pelayanan asuransi kepada masyarakat Indonesia, dilihat d...
Administrator | 04 Mar 2021
Repository Admin | 01 Apr 2021
PT. Avrist General Insurance is one of the Commercial Insurance Company in Indonesia with specifically on General Insurance. One type of product on General Insurance is Motor Vehicle Insurance. Motor...
Putri Melati Kresna Dewi | 14 Jun 2021
Penelitian ini bertujuan untuk mengetahui pengaruh premi produk asuransi
bonding dan klaim produk asuransi bonding terhadap hasil underwriting produk
asuransi bonding. Penelitian dilakukan terhadap...
Repository Admin | 01 Apr 2021
Penelitian ini bertujuan untuk mengetahui bagaimana penerepan manajemen risiko pada sistem pembayaran biaya pendidikan yang dijalankan di STMA Trisakti
mengenai adanya penerimaan tak teridentifikasi....
Repository Admin | 23 Mar 2021
Laba sebelum pajak adalah laba bersih hasil usaha setelah ditambah/dikurangi rugi/laba yang berasal dari luar usaha pokok. Menghitung laba sebelum pajak sebenarnya tidak begitu sulit. Rumus umumnya ad...
Administrator | 03 Mar 2021
Tujuan penelitian ini adalah: 1) Untuk mendapatkan informasi adanya berbagai/beberapa risiko yang dihadapi oleh para pengemudi angkutan umum sepeda motor Gojek ketika sedang berada di jalan raya, 2) M...
Repository Admin | 01 Apr 2021
Penelitian ini bertujuan untuk mengetahui pengaruh pengetahuan dan minat masyarakat membeli asuransi kendaraan bermotor di Perumahan Villa Gading Harapan Kec.Babelan, Kel. Kebalen, Bekasi utara. Metod...
Administrator | 05 Mar 2021
The background of this study is to determine the service process of insurance agents at PT Asuransi Jiwa Central Asia Raya. What is done by the agency care specialist division. In addition, it will ex...
Repository Admin | 01 Apr 2021
PT ASURANSI CAKRAWALA PROTEKSI INDONESIA is an insurance company that presents the best, reliable and reliable protection for all customers both domestically and abroad. Supported by a good workforce...