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HUBUNGAN BRAND IMAGE DAN BRAND TRUST TERHADAP KEPUTUSAN PEMBELIAN PRODUK ASURANSI PADA PT ASURANSI XYZ

OKTAVIA SARI

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Title HUBUNGAN BRAND IMAGE DAN BRAND TRUST TERHADAP KEPUTUSAN PEMBELIAN PRODUK ASURANSI PADA PT ASURANSI XYZ
Author OKTAVIA SARI
Date Issued 08/21/2017
Subject KEPUTUSAN PEMBELIAN PRODUK ASURANSI, BRAND IMAGE DAN BRAND TRUST
Abstract Life insurance Industry is one of the Industry under Financial Services Authority (OJK) that is currently improving. One of the life insurance companies that has the largest number of agents in Indonesia is PT Asuransi XYZ. PT Asuransi XYZ always declares that they always get more agents year by year. However, the increase in the number of agents is not followed by growth of insurance policy number. The purchase of an insurance policy had a decline in certain years. The decrease in purchases of these policies, of course, is influenced by customer purchasing decisions. The purpose of the authors to do this research is to find out whether the brand image and brand trust influence the purchase decision of PT Asuransi XYZ customers. In conducting the research, the authors conducted the dissemination of surveys to 100 customers of PT Asuransi XYZ. The survey was conducted by requesting the agent from PT Asuransi XYZ to disseminate the survey to the Customer in DKI Jakarta area when they need to reach them. The analysis instruments that used are multiple linear regression analysis and simple linear regression, hypotheses using the F test and T test. The result shows that brand image, brand trust, are significant influences toward a purchase decision. Keywords : Brand Image, Brand Trust and Buying Descisions

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