Title | PENGARUH KUALITAS PELAYANAN DAN PREMI BPJS KESEHATAN TERHADAP KEPUASAN PESERTA KELAS 3 ATAS KLAIM PADA FASILITAS KESEHATAN BPJS KESEHATAN (Studi Dan Analisis Pada Fasilitas Kesehatan BPJS Kesehatan Tingkat 1 Di Puskemas Cipondoh Kota Tangerang) |
---|---|
Author | ROREFAH ACHMAD NOVRANDY |
Abstract | This thesis examines the effect of service quality and premium of claims on Client satisfaction on BPJS Kesehatan in the first Health Facility of BPJS Kesehatan This research was conducted on third level clients have claimed, This thesis researches to find out if any significant effect between and client satisfaction and how much. Thus, to measure connection the service quality and premium it used 5 dimensions to determine client satisfaction level. Population in this research are 1.751 insured individuals at Health Facility of BPJS Kesehatan that I’ve researched. The sample was subjected to experiments as many as 95 respondents. As for the processing of the data were analyzed to test validity and reliability with the help of computer program SPSS 20.0 for windows. Analysis technique used multiple linear regression analysis from the analysis result, it is found that the quality of service and Premium of BPJS Kesehatan have a significant effect on the Client’s satisfaction of claim at BPJS Kesehatan’s Health Facility and 60.9% of the effect while the remaining 39.1% is explained by other variables that are not included in this research or model. Keywords: Service quality, Premium, Client satisfaction |
Repository Admin | 01 Apr 2021
Administrator | 17 Mar 2021
FIRDHA LINTANG KIRANA. Pelaksanaan Prinsip Utmost Good Faith Dengan Menggunakan Proses Model Keputusan Pembelian Konsumen Pada Penutupan Asuransi Kendaraan Bermotor. Dibimbing oleh Drs. Agus Subrata,...
Repository Admin | 23 Mar 2021
Background research that I want to discuss the process of invesment fund analysis in part commonly called redeem and service, wich is carried out by policy holder service department. As we expect, mos...
Repository Admin | 01 Apr 2021
Penelitian ini bertujuan untuk mengetahui pengaruh pelatihan dan promosi jabatan terhadap kepuasan kerja karyawan. Metode yang digunakan dalam penelitian ini
adalah kuantitatif, hasil dan kesimpulan...
Repository Admin | 01 Apr 2021
Administrator | 03 Mar 2021
Administrator | 16 Mar 2021
Redemption is the process of terminating an insurance contract stated in the policy before the end of insurance I maturity I expiration, so that it meets administrative and legal requirements. Redempt...
Repository Admin | 23 Mar 2021
The background of this study was to determine the process of receiving outpatient claims for group insurance providers at PT Asuransi Jiwa Central Asia Raya. The purpose of this study is to provide kn...
Administrator | 02 Mar 2021
Tujuan penelitian ini mencari tahu sejauh mana kemampuan para lulusan STMA TRISAKTI Prodi Asuransi Jiwa Lulusan 2018-2019 dalam menyusun paragraf pada TA (Tugas Akhir) mereka, utamanya dalam membuat s...
Repository Admin | 22 Apr 2021
Repository Admin | 15 Jun 2021
An insurance broker is a professional that helps consumers and business research and select the best insurance policies for life, health, property and automobile protection, An insurance broker work f...
Repository Admin | 12 Apr 2023
Statistika sebagai ilmu mengumpulkan data mengalami perkembangan seiring dengan perkembangan zaman. Pada abad ke-17 mulai berkembang statistika deskriptif sejalan dengan perkembangan ilmu peluang. Ilm...
Repository Admin | 14 Jun 2021
Penelitian ini bertujuan untuk mengetahui pengaruh pendapatan premi neto
asuransi kebakaran dan beban klaim neto asuransi kebakaran terhadap hasil
underwriting asuransi kebakaran. Penelitian dilakuk...
Admin | 24 Aug 2021
Bancassurance kegiatan mendistribusikan produk asuransi melalui bank, saluran
distribusi ini membantu bank untuk mendapatkan keuntungan berupa imbal jasa dan
juga membantu bank dalam melindungi agun...
Repository Admin | 08 Sep 2021
Penelitian ini membahas tentang cara perhitungan manfaat pensiun dan iuran normal pada program dana pensiun dengan menggunakan metode attained age normal dan frozen initial liability. Asumsi yang digu...
Repository Admin | 23 Aug 2021
This study is aimed to determine there is a relationship between factors
education, environment, income and knowledge that influencing Cianjur people to
have health insurance program and dominan fac...
Repository Admin | 01 Sep 2021
Putri Melati Kresna Dewi | 14 Jun 2021
Penelitian ini bertujuan untuk mengetahui beban klaim, dan beban usaha
terhadap laba usaha.Penelitian dilakukan terhadap perusahaan asuransi PT. Asuransi
Binagriya Upakara Indonesia. Metode yang dig...
Admin | 21 Jun 2021
PT Bosowa Insurance is one of the general insurance companies. One type
of insurance product is fire insurance. This work practice report aims to find out
the process for issuing fire insurance poli...
Repository Admin | 01 Apr 2021
Tujuan dari penelitian ini adalah untuk mengetahui dan menganalisis faktor – faktor yang mempengaruhi laba usaha asuransi harta benda di PT Tri Pakarta Cabang Sudirman periode 2013-2017. Terdapat dua...