| Title | PENGARUH KUALITAS PELAYANAN JASA TERHADAP KEPUASAN TERTANGGUNG DI PT VISI BERSAMA SERANTAU TAHUN 2015 |
|---|---|
| Author | AFIF TAUFIQUL HAQ |
| Abstract | This thesis is about insurance brokers function and quality service performance of Visi Bersama Serantau , PT and that influence for their client. This thesis researches to find out if any significant influence between and client satisfaction. Thus, to measure how big that influence. the service quality uses 5 dimensions of quality service to determine client satisfaction level. There are 1) Tangible, 2) Reliability, 3) Responsiveness, 4) Assurance, and 5) Empathy. Regarding the analysis, there are any conclusion,at first conclusion is strongest dimension is Empathy and the weakest dimension is Reliability , second conclusion is the service quality there is influence beetween client satisfaction and the influence is reach 22,4%, its mean that the service quality influence to client satisfaction. Key words: Quality Service, Client Satisfaction |
Repository Admin | 02 Sep 2021
Reinsurance company is very important in insurance business especially for the additional capacity for the insurer. It is a risk dissemination place from insurance company assessed vety mean. Insuranc...
Admin | 13 Sep 2022
Penelitian ini bertujuan untuk mengetahui apakah masyarakat RW 07 mengenali
sumber bahaya kebakaran rumah tinggal mereka dan untuk mengetahui bagaimana perlakuan risiko masyarakat RW 07 terhadap sumb...
Repository Admin | 02 Sep 2021
The purpose of this study was to determine the development of product sales Otomate PT Asuransi Central Asia Branch Latumenten West Jakarta. The author's research and writing by using qualitative meth...
Repository Admin | 22 Sep 2022
Produk Unit Link merupakan salah satu produk inovatif dari produk-produk asuransi jiwa yang sangat diminati masyarakat Indonesia sehingga produksinya melejit jauh melebihi seluruh produk asuransi yang...
Repository Admin | 06 Sep 2021
My thesis discusses about "Medical Malpractice Case Analysis is
reviewed From Viewpoint Liability insurance of PT. QBE Insurance Pool Indonesia " is the result of research which has the objective to...
Repository Admin | 02 Sep 2021
Admin | 02 Sep 2021
This study aims to test the effect ofpromotion cost and the cost of
commission agents against the premium income of the company
Insurance PT Bina Dana Arta period 2011-2015. The type of encode for...
Repository Admin | 22 Sep 2022
Sebagian besar masyarakat Indonesia belum sadar risiko dan tidak melakukan mitigasi risiko dengan memiliki perlindungan asuransi. Survei Nasional Literasi Keuangan ketiga yang dilakukan oleh OJK Tahun...
Repository Admin | 09 Jan 2023
Skripsi merupakan persyaratan kelulusan seorang mahasiswa, yang harus dijalani melalui proses proposal skripsi terlebih dahulu. Pada penulisan skripsi diperlukan aturan atau susunan tersendiri yang ha...
Repository Admin | 16 Jan 2023
Puji dan syukur dipanjatkan panjatkan kepada Tuhan Yang Maha Esa atas segala rahmat dan karunia-Nya sehingga laporan magang di PT. Asuransi ASPAN dapat terselesaikan dengan baik. Laporan magang ini di...
Currently there are no data to be displayed!