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Analisis Pengaruh Kualitas Bengkel Dan Kinerja Karyawan Bengkel Terhadap Pencapaian Target Penyelesaian Klaim Kendaraan Bermotor PT Chubb General Insuranc

Shinta Dewi Ansi Setiawan

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Title Analisis Pengaruh Kualitas Bengkel Dan Kinerja Karyawan Bengkel Terhadap Pencapaian Target Penyelesaian Klaim Kendaraan Bermotor PT Chubb General Insuranc
Author Shinta Dewi Ansi Setiawan
Abstract Indonesia Pada perusahaan yang diteliti telah mengalami penurunan jumlah penerimaan klaim, namun pencapaian target kerja klaim yang diukur Clasing Ratio tetap tidak tecapui mulai dari tahun 2012-2016. Karcna dari jumlah klaim yang selesai dan jumlah klaim yang di tagihkan oleh bengkel dan suplier rekanan tidak sesuai dengan SOP dari Perjanjian Kerja Suma. Penelitian ini bertujuan untuk menganalisis pengaruh kualitas bengkel dan kinerja karyawan bengkel terhadap pencapaian target penyélesaian klaim keudaraan bermotor di divisi/departement klaim PT Chubb General Insurance Indonesia. Metode yang digunakan adalah metode kuantitatif dengan cara deskriptif. Studi deskriptif digunakan untuk memperkirakan parameter tertentu dalam suatu populasi dengan teknik pengumpulan data melalui quistionaire yang discbar kepada tertanggung yang telah menyelesaikan klaim perbaikan kendaraan di bengkel rekanan Chubb wilayah Jakarta. Berdasarkan hasil uji koefisien determinasi (R2) memperoleh nilai R-Square sebesar 0,469 atau sebesar 46,9%. Artinya bahwa Kualitas Bengkel dan Kinerja Karyawan Bengkel secara bersama-sama memberikan kontribusi terhadap Pencapaian Target Penyelesaian Klaim sebcsar 46,9%, scdangkan sisanya 53,1% dipengaruhi oleh variabel lain diluar model penelitian. Kualitas Bengkel dan Kinerja Karyawan Bengkel secara bersama-sama (simultan) berpengaruh terhadap Pencapaian Target Penyelesaian Klaim di PT. Chubb General Insurance Indonesia sebesar 46,9%. Kata kunci : klaim, kualitas bengkel, asuransi,
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Repository Admin | 04 Aug 2021
Penelitian ini bertujuan untuk mengetahui hubungan premi agen dan premi direct selling dengan pendapatan premi. Penelitian ini menggunakan variabel independen yaitu premi agen dan premi direct selling...

Hubungan Pelatihan Pengenalan Produk dengan Kinerja Karyawan Bagian Pemasaran dan Teknik yang Memiliki Masa Kerja di bawah Satu Tahun pada PT Asuransi Central Asia Cabang Jakarta

Admin | 05 Aug 2021
Research based on the type of problem under study, the authors classify into types of survey research that takes a sumple from a population and use the data value of training and cmployee performance...

PENGARUH DISTRIBUSI BANCASSURANCE TERHADAP JUMLAH PEROLEHAN POLIS ASURANSI KENDARAAN BERMOTOR PADA PT ASURANSI WAHANA TATA CABANG BEKASI

Admin | 05 Aug 2021
This thesis research the production of an insurance policy motor vehicles through bancassurance distribution have leverage on the number of the an insurance policy motor vehieles so research it is giv...

PROSES RECRUITMENT DAN SELEKSI BANCASSURANCE FINANCIAL ADVISOR (BFA) PT ASURANSI BRI LIFE

Putri Melati Kresna Dewi | 14 Jun 2021
PT Asuransi BRI Life is a professional insurance business company that provides excellent service to customers. The recruitment process at PT Asuransi BRI Life is essential to obtain a good salespe...