| Title | PENGARUH PROMOSI DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMBELIAN PRODUK ASURANSI KENDARAAN BERMOTOR PADA PT ASURANSI CENTRAL ASIA SYARIAH |
|---|---|
| Author | EVA NURTISARI |
| Date Issued | 04/01/2021 |
| Subject | KUALITAS |
| Abstract | Penelitian ini berjudul Pengaruh Promosi dan Kualitas Pelayanan terhadap Keputusan Pembelian Produk Asuransi Kendaraan Bermotor pada PT Asuransi Central Asia Syariah. Tujuan penelitian ini adalah untuk mengetahui pengaruh promosi dan kualitas layanan terhadap keputusan pembelian produk baik secara bersama-sama maupun sebagian pada PT Asuransi Central Asia Syariah. PT Asuransi Central Asia Syariah memberikan pelayanan di bidang jasa asuransi kendaraan bermotor untuk kepentingan masyarakat umum dengan memberikan pelayanan yang terbaik dan berkualitas kepada nasabah sehingga diakui sebagai perusahaan yang bertanggung jawab dan memiliki kinerja keuangan yang sehat. Jenis penelitian yang digunakan dalam penelitian ini adalah penelitian deskriptif yang menggunakan pendekatan kuantitatif. Teknik analisis yang digunakan adalah teknik analisis deskriptif dengan menggunakan regresi berganda. Hasil penelitian ini adalah terdapat pengaruh promosi terhadap keputusan pembelian produk asuransi kendaraan bermotor pada PT Asuransi Central Asia Syariah, terdapat pengaruh kualitas pelayanan terhadap keputusan pembelian produk asuransi kendaraan bermotor pada PT Asuransi Central Asia Syariah, Terdapat pengaruh promosi dan kualitas pelayanan terhadap keputusan pembelian produk asuransi kendaraan bermotor pada PT Asuransi Central Asia Syariah. Besarnya pengaruh promosi dan kualitas pelayanan terhadap keputusan pembelian produk asuransi kendaraan bermotor di PT Asuransi Central Asia Syariah adalah 45,2%, sedangkan sisanya 54,8% (100% - 45,2%) dipengaruhi oleh variabel lain selain promosi dan kualitas pelayanan. Kata Kunci: Promosi, Kualitas Layanan (Realibilitas, Assurance, Tangibles, Emphaty, Responsiveness), Keputusan Pembelian. |
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