| Title | PENGARUH KUALITAS PELAYANAN KLAIM KECELAKAAN DIRI (PERSONAL ACCIDENT) TERHADAP KEPUASAN NASABAH PT. ASURANSI XYZ |
|---|---|
| Author | SELVY SALVETI KALUMBANG |
| Date Issued | 09/21/2016 |
| Subject | KUALITAS PELAYANAN KLAIM |
| Abstract | The objectives of this research is to determine the effect of service quality of PT. XYZ Insurance towards customer satisfaction who filed personal accident claims and to measure how much influence the quality service of PT. XYZ Insurance towards customer satisfaction who filed personal accident claims. In this research, a sample of 30 respondents of PT. XYZ Insurance’s customers is taken to complete a questionnaire. To analyze this research use validity test, reliability test, simple regression, and the management of data use SPSS version 17. The results of this research indicate that based on the results of hypothesis test there is influence between personal accident claims service quality on customer satisfaction and based on the analysis of determination coefficient found that PT. XYZ Insurance’s customer satisfaction is influenced by personal accident claims service quality at 34%. The conclusion is that the dimensions of service quality whic are tangibles, reliability, responsiveness, assurance, and empathy has a positive and significant influence on customer satisfaction. The improvement of customer satisfaction can be done by improving and fix the five independent variables that it is still less than the maximum. Keyword: customer satisfaction, personal accident, claims, tangibles, reability, responsiveness, assurance, emphaty. |
| Name : | BAB I_S.pdf | Format : | Please Sign in to download file | |
|---|---|---|---|---|
| Size : | 0.29 MB | Description : | Bab 1 |
| Name : | BAB II_S (1).pdf | Format : | Please Sign in to download file | |
|---|---|---|---|---|
| Size : | 0.26 MB | Description : | Bab 2 |
| Name : | BAB III_S (1).pdf | Format : | Please Sign in to download file | |
|---|---|---|---|---|
| Size : | 0.14 MB | Description : | Bab 3 |
| Name : | BAB IV_S.pdf | Format : | Please Sign in to download file | |
|---|---|---|---|---|
| Size : | 0.28 MB | Description : | Bab 4 |
| Name : | BAB V_S.pdf | Format : | Please Sign in to download file | |
|---|---|---|---|---|
| Size : | 0.07 MB | Description : | Bab 5 |
| Name : | COVER_DAFTAR ISI.pdf | Format : | Please Sign in to download file | |
|---|---|---|---|---|
| Size : | 0.72 MB | Description : | Judul |
| Name : | DAFTAR PUSTAKA_LAMPIRAN.pdf | Format : | Please Sign in to download file | |
|---|---|---|---|---|
| Size : | 0.51 MB | Description : | Lampiran |
Administrator | 04 Mar 2021
Tujuan dari penelitian ini adalah untuk menjelaskan (explain) fenomena (phenomenon) yang terjadi di industri asuransi mikro di Indonesia pasca peluncuran Grand Design Pengembangan Asuransi Mikro Indon...
Repository Admin | 01 Apr 2021
Risk is an uncertainty that can cause a loss. The risk of an accident will always be there. Accident is an unfortunate incident that happens unexpectedly and unintentionally, typically resulting in da...
Repository Admin | 15 Apr 2021
Repository Admin | 01 Apr 2021
The report of working practices this provides information about procedures the insurance claims of motor vehicles in Dayin Mitra General Insurance Company. Every insurance company would create a new i...
Administrator | 03 Mar 2021
Repository Admin | 22 Apr 2021
Repository Admin | 01 Apr 2021
Admin | 24 Jun 2021
Penelitian ini bertujuan untuk mengetahui pengaruh persepsi dan motivasi terhadap
minat beli Asuransi Kendaraan Bermotor pada pengemudi transportasi online di
Jakarta. Metode yang digunakan dalam pe...
Repository Admin | 01 Apr 2021
Putri Melati Kresna Dewi | 14 Jun 2021
PT Asuransi BRI Life is a professional insurance business company that provides
excellent service to customers.
The recruitment process at PT Asuransi BRI Life is essential to obtain a good
salespe...
Repository Admin | 31 Jan 2024
Kemampuan dasar yang perlu dimiliki oleh masyarakat pada era industri 4.0 adalah kemampuan dalam menggunakan komputer. Salah satu perangkat lunak komputer yang digunakan dalam berbagai bidang adalah M...
Repository Admin | 02 Sep 2021
Puji dan syukur penulis panjatkan kepada Tuhan Yang Maha Esa atas segala karuniaNya sehingga Laporan Pengabdian Kepada Masyarakat ini berhasil diselesaikan. Pengabdian Kepada Masyarakat ini mengambil...
Repository Admin | 17 Jun 2021
Salah satu risiko yang mungkin dialami perusahaan asuransi adalah menurunnya pendapatan yang bersumber dari premi nasabah. Penurunan pendapatan tersebut diakibatkan karena frekuensi nasabah yang kelua...
Putri Melati Kresna Dewi | 14 Jun 2021
Penelitian ini bertujuan untuk mengetahui beban klaim, dan beban usaha
terhadap laba usaha.Penelitian dilakukan terhadap perusahaan asuransi PT. Asuransi
Binagriya Upakara Indonesia. Metode yang dig...
Repository Admin | 23 Aug 2021
This study is aimed to determine there is a relationship between factors
education, environment, income and knowledge that influencing Cianjur people to
have health insurance program and dominan fac...
Repository Admin | 01 Apr 2021
Tujuan dari penelitian ini adalah untuk mengetahui dan menganalisis faktor – faktor yang mempengaruhi laba usaha asuransi harta benda di PT Tri Pakarta Cabang Sudirman periode 2013-2017. Terdapat dua...
Repository Admin | 03 Aug 2021
Tujuan penclitian ini adalah untuk mengetahui besarnya pengaruh pengetahuan produk nsuransi dan dava beli secara bersama-sama terhadap minat beli polis asuransi pada masvarakat di Kota Bogor. Peneliti...
Repository Admin | 27 Sep 2021
Repository Admin | 12 May 2022
Penelitian dengan judul Analisis Penerimaan Income Pengemudi Ojek dimasa pandemic covid 19 di Kelurahan Pondok Benda Kota Tangerang Selatan, tujuan untuk mengetahui tingkat penerimaan income yang diha...
Admin | 21 Jun 2021
PT Bosowa Insurance is one of the general insurance companies. One type
of insurance product is fire insurance. This work practice report aims to find out
the process for issuing fire insurance poli...