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PENGARUH KUALITAS PRODUK DAN KUALITAS PELAYANAN ASURANSI KENDARAAN BERMOTOR TERHADAP KEPUASAN NASABAH DIRECT BUSINESS DI JAKARTA PADA PT ASURANSI ABC SYARIAH

SHANTI DESIYANA

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Title PENGARUH KUALITAS PRODUK DAN KUALITAS PELAYANAN ASURANSI KENDARAAN BERMOTOR TERHADAP KEPUASAN NASABAH DIRECT BUSINESS DI JAKARTA PADA PT ASURANSI ABC SYARIAH
Author SHANTI DESIYANA
Date Issued 08/22/2017
Subject KEPUASAN NASABAH, DIRECT BUSINESS, ASURANSI KENDARAAN BERMOTOR, KUALITAS PRODUK DAN KUALITAS PELAYANAN
Abstract This thesis is about quality product and quality service performance of motor vehicle sharia insurance of takaful company Asuransi ABC Syariah , PT and that influence for their client. This thesis researches to find out if any significant influence between and client satisfaction. Thus, to measure how big that influence. The product quality uses 7 dimensions of quality product to determine client satisfiacation level. There are 1) Performance, 2) Serviceability, 3) Durability, 4) Reliability, 5) Features, 6) Conformance with Spesifications, and 7) Fit and Finish. The service quality uses 5 dimensions of quality service to determine client satisfaction level. There are 1) Reliability, 2) Responsiveness, 3) Assurance, 4) Empathy, and 5) Tangible. Population in research are clients “direct business” in Asuransi ABC Syariah, PT. The sampel in this research as many as 50 respondents. The processing of the data were analyze to test validity and reliability using Alpha Cronbach formula with the help of computer program SPSS for windows. Analysis technique used multiple linear regression analysis. From the analysis it was found that variable quality product and quality service performance of motor vehicle sharia insurance simultaneously have a significant influence toward the clients satisfaction. Key words: Quality Product, Quality Service of Motor Vehicle Sharia Insurance, Client Satisfaction

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PROSES PENGOLAHAN DOKUMEN PENEMPATAN REASURANSI FACULTATIVE PT ASURANSI TOKIO MARINE INDONESIA

Repository Admin | 23 Jan 2024
Penulisan laporan ini dibuat sebagai pemenuhan persyaratan kelulusan mata kuliah magang profesi pada program studi aktuaria di Sekolah Tinggi Manajemen Asuransi (STMA) Trisakti. Kegiatan magang bertuj...

PENGARUH PENDAPATAN KONTRIBUSI, HASIL INVESTASI DAN BEBAN OPERASIONAL TERHADAP LABA BERSIH DANA PERUSAHAAN (DANA UJRAH) PADA PT TUGU PRATAMA INDONESIA UNIT SYARIAH

Admin | 30 Jun 2021
This study looks for the influence of revenue contribution, investmen treturns and operating expenses no Ujrah's net income. The research was conducted in PT Tugu Pratama Indonesia asyariah unit. This...

HUBUNGAN PERSEPSI DENGAN MINAT MASYARAKAT UMAT KRISTIANI UNTUK BERASURANSI SYARIAH DI RW 07 KELURAHAN KAYU PUTIH JAKARTA TIMUR

Repository Admin | 30 Jun 2021
Skripsi ini yang membahas tentang "Hubungan Persepsi dengan Minat masyarakat Umat Kristiani untuk berasuransi Syariah di RW 07 Kelurahan Kayu Putih ini merupakan hasil penelitian yang memiliki tujuan...

STUDI AKSEPTASI ASURANSI KENDARAAN BERMOTOR DI PT ASURANSI PAROLAMAS DI TINJAU DARI PROSES UNDERWRITING DAN KLAIM SERTA TINGGINYA RASIO KLAIM

Repository Admin | 09 Sep 2021
This thesis title is “Studi Akseptasi Asuransi Kendaraan Bermotor Ditinjau Dari Proses Akseptasi dan Klaim Serta Tingginya Rasio Klaim”. This study purpose to find out about the claims settlement proc...

ANALISIS PERBANDINGAN TABEL MORTALITA TERHADAP TARIP PREMI ASURANSI JIWA KREDIT

Admin | 03 Aug 2021
Tujuan dari penelitian ini adalah untuk mengetahui perbedaan tarip premi produk Asuransi Jiwa Kredit berdasarkan Tabel Mortalitas CSO 80 dan Tabel Mortalitas CSO 80 yang telah dimodifikasi oleh AJB B...

PENGARUH BIAYA KLAIM BRUTO DAN BIAYA AKUISISI TERHADAP PREMI BRUTO LINI BISNIS CONTRACTORS’ ALL RISK PERIODE TAHUN 2012- 2017 PADA PT ASURANSI PURNA ARTHANUGRAHA (ASPAN)

Admin | 05 Aug 2021
Penelitian ini bertujuan untuk mengetahui adakah pengaruh dan seberapa besar pengaruh variabel Biaya Klaim Bruto dan Biaya Akuisisi terhadap penentuan premi bruto pada lini bisnis Asuransi konstruksi....

PROSES PENUTUPAN ERECTION ALL RISKS INSURANCE DI PT ASURANSI TUGU KRESNA PRATAMA

Repository Admin | 16 Jun 2021
Erection All Risks is an insurance that guarantees all risks of loss or damage that occurs in the process of installing or instalation machines (except for a few risks listed in the exception). In thi...