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Pengaruh Citra Perusahaan dan Kinerja Karyawan terhadap Kepuasan Tertanggung di PT Fresnel Perdana Mandiri

ADHIKA NUR RAMADHANI

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Title Pengaruh Citra Perusahaan dan Kinerja Karyawan terhadap Kepuasan Tertanggung di PT Fresnel Perdana Mandiri
Author ADHIKA NUR RAMADHANI
Date Issued 08/26/2018
Subject Kepuasan Tertanggung, Citra Perusahaan dan Kinerja Karyawan
Abstract The purpose of this study is to know the partial and simultaneous influence of corporate image and employee performance to the satisfaction of the insured. The population in this study are customers of PT Fresnel Perdana Mandiri which is not known in number. The sample in this research is 80 respondents by using slovin formula. Data collection method used in this research is a questionnaire. Methods of data analysis using multiple regression analysis. The result of the research shows that: (1) corporate image has an effect on the satisfaction of the insured, (2) employee performance influence to satisfaction of the insured, (3) company image and employee's performance influence to the satisfaction of the insured. Keyword : Corporate image, Employee Performance, Insured Satisfaction

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